App Privacy Policy

• Account details: name, email address, user ID and phone number to create and secure your account and contact you about service.
• Delivery details: delivery address, unit number, delivery instructions and address-derived map coordinates to check service locations and route deliveries.
• Meal service: plans, quantities, schedules, pauses, cancellations, subscription history, orders and delivery or pickup history to prepare meals and manage your service.
• Billing and support: payment-status and billing records maintained by staff, reviews, support messages and notification interactions to reconcile service and resolve issues.
• Device and technical information: Base44 and supporting services may process device/browser information, IP addresses, session identifiers, app interactions, security logs and diagnostics to operate, secure and troubleshoot the app.

The current Tiffin app does not collect card numbers, banking passwords or digital-wallet credentials. Payment-status records are different from payment credentials.

We use this information to provide meal plans, manage schedules and pauses, prepare and deliver orders, send service notices, provide support, prevent abuse and improve reliability. Authorized restaurant staff and delivery personnel receive the information needed for their work.

Base44 provides app hosting, authentication, database and backend services. Address-lookup, mapping and communication providers may process information needed for their services. These providers may process information outside Canada, where different privacy laws apply.

We do not sell personal information. The app does not use background precise-location tracking; delivery locations come from addresses you provide or select. Information may also be disclosed when required by law or to address a legal claim.

Account information is kept while your account is active and as needed to provide your service. The self-service deletion flow removes your account and customer-linked records from the active app database during processing; completion is confirmed on screen.

Separate restaurant transaction records may need to be kept for tax, accounting or legal obligations. Those records are limited to what is required and are retained for the applicable legal period. Provider backups and security logs follow their retention cycles; removal from all backups is not represented as immediate.

See what deletion removes and how to request it.

You may review or correct profile details in the app, request access or correction through our contact details, and delete your account. Optional feedback is your choice. Access controls and server-side checks help protect customer information, but no online service can guarantee absolute security.

The app is not directed to children under 13. Contact us if you believe a child has provided personal information.

Shivshakti Kathiyawadi Restaurant · 85B John St S, Hamilton, ON L8N 2C2, Canada.

Email contact@shivshkti.com or call +1 (905) 522-1555 for privacy questions, access or correction requests.

We will update the effective date when this policy changes. Material changes may also be communicated in the app.